First Response Mobile Services and Training

Class size and instructor ratio

We maintain instructor-to-participant ratios that prioritize safe, effective learning — typically small group sizes for hands-on skills training. For large group bookings, we assign additional instructors to maintain quality and oversight.

Course materials and prerequisites

Course descriptions outline materials and prerequisites. Most community courses require no medical background. Advanced provider courses may require proof of professional credentials.

Required identification and documentation

For certain courses or healthcare provider modules, we may request proof of professional license or employer authorization to participate.

Skills testing and certification

Certification requires successful demonstration of core skills. If a participant cannot demonstrate required skills during the session, instructors may provide remediation and re-check opportunities. Additional fees may apply for multiple re-tests in extended circumstances.

Full refund if cancelled 7 or more days before the scheduled class start date.

Transfer to another public class or store credit available if cancelled 3-6 days prior.

No refund for cancellations within 48 hours of the class start time; transfer requests within 48 hours will be handled on a case-by-case basis.

Group/on-site training

Deposits required to secure date; deposit refundability depends on how far in advance cancellation occurs. Please contact our billing department for detailed terms.

Late arrivals and missed classes

Late arrivals may be excluded from hands-on practice if safety or other participants’ time is compromised. Missed skills may require rescheduling for assessment.

No-shows

No-shows for scheduled classes or counseling appointments will be subject to the no-show policy and may result in full payment without refund for the session as it displaces other learners.

Intake and informed consent

New counseling clients complete an intake process that includes informed consent, confidentiality policies, and an initial assessment. This helps clinicians tailor care and set clear expectations for treatment.

Confidentiality and HIPAA

We follow professional and legal requirements for privacy and confidentiality, including HIPAA-compliant recordkeeping. Information about clients is shared only with consent, except where disclosure is required by law to protect safety (e.g., imminent risk of harm).

Insurance and billing

We will verify insurance benefits as requested but cannot guarantee coverage. Clients are responsible for co-payments, deductibles, and any services not covered. Payment plans and sliding-scale options may be available for eligible clients.

Please provide at least 24 hours’ notice to reschedule or cancel an appointment to avoid a cancellation fee.

Repeated late cancellations or no-shows may result in limited future scheduling options and may require prepayment for subsequent sessions.

Telehealth policy

Telehealth counseling sessions may be offered when clinically appropriate. Clients must sign telehealth consent forms and ensure a private, secure location for sessions. Insurance coverage for telehealth varies by plan.

Safety and reporting

Emergency procedures

Emergency procedures: If you believe a community member or participant is in immediate danger, call 911. For mental health crises during clinical hours, contact our office for guidance; we will coordinate with emergency services as necessary.

Mandated reporting

Clinicians are mandated reporters in specific situations involving abuse or harm to vulnerable individuals. This is part of professional and legal responsibilities.

Behavior and code of conduct

We expect respectful behavior from all participants and clients. Harassment, threats, or disruptive behavior are not tolerated and may result in removal from classes or termination of services without refund.

Privacy, data use, and photography

Class photos and recording: We typically do not record classes. Photography or recording is only permitted with instructor permission. For promotional or training-material use, we will obtain explicit consent from individuals before using photos or testimonials.

Privacy of training participant data

For group training, we collect names and contact information for attendance tracking and certification issuance. This data is stored securely and used only for training administration unless otherwise authorized.

COVID-19 and infection control policy

We follow best practice infection control measures. Participants should not attend if they are actively ill. We encourage staying current with public health guidance. If public health directives require additional restrictions, we will adjust class delivery accordingly and notify registered participants.

Equipment and supplies

We provide all necessary training equipment and manikins for hands-on classes. Participants should wear comfortable clothing and closed-toe shoes for practical sessions. Personal protective equipment (PPE) may be required depending on public health guidance and course content.

Complaint and grievance procedure

We take feedback seriously. To file a complaint about a class or clinical service, contact our office at (254) 247-6054 or email our administrative team. Complaints are reviewed promptly and addressed in a fair, confidential manner.